1.1. All pitches and accommodation units of the Camping Village may be booked:
1.2. Bookings received within twenty days prior to the date of arrival, as well as online bookings, do not allow advance assignment of the pitch number.
1.3. Bookings of housing units entail the assignment of the specific unit number upon arrival.
1.4. The Village cannot guarantee in advance any preferences regarding position, orientation, or unit number. The Village will make every reasonable effort to satisfy such requests; however, it is expressly agreed that no obligation shall arise in this respect, and that the failure to meet such preferences shall, under no circumstances, entitle the customer to any refund or price reduction.
1.5. Guests are reminded that pets are not allowed within the Camping Village, not even small-sized animals.
2.1. The Value of the stay corresponds to its total price.
2.2. The Value of the stay can be verified by performing an availability search via the online booking system of the Camping Village’s website or by sending an e-mail to the Booking Office.
3.1. Upon booking, a deposit shall be requested as a guarantee of the reservation, which may be retained by the Camping Village under the conditions set out below.
3.2. The amount of the deposit is specified in the booking offer and varies according to the Value of the stay.
3.3. In the event that the stay actually takes place, the amount paid as deposit shall be fully deducted from the final balance corresponding to the Value of the stay.
3.4. In the case of special rate conditions, advance payment of the Value of the stay, in whole or in part, may be required.
3.5. Except for bookings made online through the Camping Village’s website, a booking fee of €20.00 shall be applied and charged at the time of final payment of the stay.
4.1. The deadline for payment of the deposit is indicated in the booking offer, along with the relevant payment instructions.
4.2. For online bookings, whether made through the Camping Village’s website or through other platforms, payment must be made immediately by credit card.
4.3. The booking shall be automatically cancelled if the deposit is not received within the specified deadline.
5.1. The booking shall be considered completed and binding only upon receipt by the Guest of the written booking confirmation issued by the Camping Village.
7.1. If the Guest cancels the booking by sending written notice via e-mail to fiori@vacanze-natura.it at least twenty days before the scheduled arrival date, the deposit shall be refunded, subject to a retention of €50.00 for stays up to €999.99 and €100.00 for stays of €1,000.00 or more.
7.2. No refund shall be due for cancellations that do not comply with the above terms or in the event of no-show as provided under paragraph 6.5. In such cases, the deposit shall be retained by the Camping Village as compensation for damages and inconvenience resulting from the late cancellation or non-arrival.
7.3. No exceptions shall be made for bookings made and confirmed within the 20 days prior to arrival.
7.4. Different cancellation terms may apply in case of special rate or payment conditions.
7.5. In the event of cancellation of the booking, the pitch or housing unit shall remain fully at the disposal of the Management.
7.6. Guests are advised to take out travel insurance covering the possible cancellation of the trip.
7.7. The above terms apply exclusively to cases of withdrawal, cancellation, or termination by the Guest.
8.1. Guests are invited to complete the online check-in at least 24 hours before arrival by accessing their personal reserved area.
8.2. The option to perform online check-in becomes available once the booking has been confirmed.
8.3. Upon arrival, the Guests must present at the reception:
8.4. Upon registration, a wristband will be provided to each Guest, which grants access to the premises and must be worn throughout the entire stay.
8.5. Access to pitches and housing units is permitted from 4:00 p.m. on the day of arrival. Guests are therefore advised to plan their trip accordingly.
8.6. Upon first entry to the accommodation unit and during the stay, the Guest must promptly report any faults, breakages, malfunctions, or missing items to the reception to enable timely intervention.
9.1. The balance of the Value of the stay shall be settled on the day of departure or the day before, exclusively at the Camping Village’s cashier office, during its opening hours.
9.2. Advance payments towards the Value of the stay may be made at the cashier office only during the Guest’s stay. Payments may be made by Visa or Mastercard credit card, Bancomat card, or cash (within the maximum amount permitted by Italian law).
9.3. Guests are kindly requested to check the spending limits of their credit or debit cards before arrival. Payment by bank transfer is permitted only if agreed with the cashier office at least five working days prior to the actual departure date and only if no further variations to the stay occur.
9.4. At the time of final payment, the Guest must also pay the tourist tax.
10.1. On the day of departure, the Guests must vacate the pitch by 12:00 a.m. or the housing unit by 9:30 a.m., go to reception to return the camping passes, wristbands and, where applicable, the accommodation keys, and leave the premises, including with the vehicle.
10.2. Guests staying in housing units are requested, at the end of their stay, to dispose of their waste and to empty the refrigerator.
11.1. The present terms and conditions apply to the 2026 season and are part of the booking conditions published on the campsite’s website.
All previous booking conditions are hereby annulled and replaced.
