+39 041 966448 fiori@vacanze-natura.it

General booking conditions

01. Booking methods

All pitches and housing units can be booked.
Housing units and pitches Plus and Mare can also be booked online.

In case of online bookings or bookings made during the 20 days before the date of arrival, the pitch or housing unit number will not be assigned in advance.

For pitches, both arrivals and departures can be daily according to availability.
For housing units arrival and departure days are as follows:

Arrival and departure days may change during low season or for special fee arrangements.

02. Accommodation fee

The Camping fee is calculated by adding the price per person and the price per additional services to the pitch price in the price list. The Village fee is calculated by adding the price for final cleaning and for eventual extra persons, to the housing unit price inclusive of persons (4 pax). Further surcharges or reductions may be applied on the basis of the type of accommodation, the cancellation policy, the time of booking or the promotions available.

03. Deposit

The requested deposit is specified in the booking application form and varies according to the accommodation amount. The deposit is entirely deducted from the final amount. The advance payment of the entire or partial accommodation amount may be requested in case of special fee arrangements.
Offline bookings are subject to a compulsory charge of € 20,00 as booking fee added to the balance payment.

04. Deposit payment

The deadline and terms for the deposit payment are listed in the booking application form; for online booking the deposit shall be paid by credit card upon booking completion. The reservation shall not be valid in case the deposit is not paid within the deadline or the online booking procedure is not completed.

05. Booking confirmation

The booking shall be valid only upon receiving booking confirmation.

06. Booking change

Changes to the reserved period are permitted, when possible, up to 30 days prior to the date of arrival. In case changes are requested, the Management reserves the right to assign a pitch or housing unit number different from the one assigned upon booking. Late arrivals are permitted up to 1.00 pm of the day following the expected date of arrival. After that time, the booking will no longer be valid.

07. Cancellation policy

The cancellation policy is as follows:

  • refund of the entire deposit, except a cancellation fee of € 50,00 for cancellations received in writing at least 30 days before the date of arrival;
  • no refund for cancellations made after the 30th day prior to the date of arrival or in case of no show.

Special cancellation policies may be applied in case of special fee arrangements or payment terms.

08. Check-in

Guests should complete the online check-in at least 24 hours prior to arrival at the facility by accessing their reserved area. The online check-in option is available from the moment a reservation is confirmed.

Upon arrival at the facility, guests shall proceed to the front desk with:

  • a valid ID for each member of the group;
  • booking confirmation;
  • plate number of the car entering the facility.

At the time of registration, each guest will be given a camping pass and a wristband that allows access to the facility. The wristband shall be worn for the entire duration of the stay.
Guests can access the pitches and housing units from 4 p.m. (h. 16:00) on the day of arrival.
Upon first access to the accommodation unit and during their stay, guests are required to promptly report any breakdowns, breakages, malfunctions or shortages to the front desk to ensure prompt assistance.

09. Balance payment

Balance of the stay can be made on the day of departure or the day before departure exclusively at the cash office during its opening hours. Down payments on the amount of the stay can be made at the cash office during the opening hours throughout your stay. Payments can be made by Visa or Mastercard credit card, ATM card or cash for the maximum amount allowed by Italian law. Guests who decide to postpone their arrival or anticipate their departure will be charged for the entire period booked, even if not enjoyed, including all the persons booked in that reservation. Guests who leave the pitch unoccupied during their stay will in any case be charged the price for the uninhabited pitch. When paying the balance, guests shall also pay the tourist tax due.

10. Check-out

On the day of departure, guests shall leave the pitch by 12:00 p.m. or the accommodation unit by 9:30 a.m., then proceed to Reception to hand in the camping passes, wristbands and the keys of the accommodation unit when staying at the village. Afterwards guests shall leave the facility, including with their car.

11. Condition validity

These conditions refer to the 2023 season. Any conditions whatsoever referring to previous seasons are no longer valid.